? What is Plasma?
Plasma is an unstable aggregation state of high energy level. Through the input of energy, material is transformed from solid/liquid to gas. Discharge action injects additional energy into the gas, producing the plasma state where electrons break away from atomic orbitals, forming free electrons, ions, and molecules. This is the "fourth state of matter."
💬 Frequently Asked Questions
1. Where is the shipping location?
Our main shipping warehouse is located in China, and we ship globally via trusted logistics partners. We also accommodate customer-preferred shipping methods or carriers.
2. What is the typical production lead time?
Lead time varies based on order size. For small to medium orders (e.g., 10-20 machines), the lead time is approximately 3-4 working days. We expedite production to meet tight deadlines whenever possible.
3. Can I customize configurations or spare parts?
Yes, customization is available! We can tailor machine configurations, spare parts, and accessories (e.g., nozzles or cable lengths) based on your specific requirements.
4. What are the standard payment terms?
We offer flexible terms including full payment before shipping or a 50% deposit upon order confirmation with the remaining balance before shipment. Payments are typically made via SWIFT transfer.
5. What kind of after-sales support is provided?
We provide comprehensive technical assistance via email, phone, or video calls, quick access to spare parts, full documentation (manuals/SOPs), and on-site support for critical issues where applicable.
6. How is the equipment protected for international transport?
All machines are packed in heavy-duty wooden cases to ensure maximum protection during long-distance sea or air freight.
SHE Auto
